Delivery & Returns

DELIVERY

Please note due to high volumes Royal Mail are experiencing some delays and therefore we cannot guarantee delivery dates or lead-times.
For guaranteed delivery we recommend selecting DPD courier services.

 

United Kingdom

 

    • Free delivery on all UK orders, Standard Tracked Royal Mail 48 Tracked
      Please note that some Royal Mail deliveries are experiencing delays, please allow 2-7 days for delivery.
    • Free DPD Next Day Delivery on all UK orders over £50

 

    • DPD Next Day Delivery £4
      Order placed by 11am for next day delivery.

 

    • Please allow 3 day lead-time for Monogrammed Orders.

Europe

 

    • Free Standard Delivery Royal Mail Tracked on all orders over £100 (5-10 Days)

 

    • Standard Delivery DPD £20 (3-5 Days)

 

    • Express International Delivery DHL £25 (1-2 Days)

 

    • Please note: European customers may be charged taxes and duties by the customs of your country with couriers such as DHL & DPD.

 

    • Please allow 3 day lead-time for Monogrammed Orders.

 

 

North America

 

    • Free Standard Delivery Royal Mail Tracked on all orders over £100 (10-14 Days)

 

    • Standard Delivery DPD £20 (3-6 Days)

 

    • Express International Delivery DHL £25 (1-2 Days)

 

    • Please note: International customers may be charged taxes and duties by the customs of your country

 

    • Please allow 3 day lead-time for Monogrammed Orders.

 

Australia & New Zealand

 

    • Free Standard Delivery Royal Mail Tracked on all orders over £100 (4-10 Days)

 

    • Standard Delivery DPD £20 (4-10 Days)

 

    • Express International Delivery DHL £25 (2-4 Days)

 

    • Please note: International customers may be charged taxes and duties by the customs of your country

 

    • Please allow 3 day lead-time for Monogrammed Orders.

 

International

 

    • Free Standard Delivery Royal Mail Tracked  on all orders over £100 (10 -14Days)

 

    • Standard Delivery DPD £25 (4-10 Days)

 

    • Express International Delivery DHL £30 (2-4 Days)

 

    • Please note: International customers may be charged taxes and duties by the customs of your country

 

    • Please allow 3 day lead-time for Monogrammed Orders.

 

EXTENDED CHRISTMAS RETURNS

All orders placed from Friday 27th November are eligible for an exchange or refund by Friday 15th January 2021.

RETURNS

Free returns to selected countries when payment is made on Paypal, including Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark,  Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, USA, UK. For more information follow this link: https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you are in any way unsatisfied with your purchase you can return your item for an exchange or a full refund within 14 days. Please email us at me@genevievesweeney.com for a return address or if you are seeking an exchange.

If you are returning or exchanging the goods please send them to Genevieve Sweeney Limited, 5D Church End Farm, Church End Lane, Little Hadham, Herts. SG11 2DY.

We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

For more information about how to return a product to us please refer to our terms and conditions or contact us by email at me@genevievesweeney.com.