Delivery & Returns

DELIVERY

 

United Kingdom

 

    • Free delivery on all UK orders, Standard Tracked Royal Mail 48 Tracked
      Please note that some Royal Mail deliveries are experiencing delays, please allow 2-7 days for delivery.
    • Free DPD Next Day Delivery on all UK orders over £100
    • DPD Next Day Delivery £4
      Order placed by 10am for next day delivery.
    • Please allow 3 day lead-time for Monogrammed Orders.

Europe

 

    • Free Standard Delivery Royal Mail Tracked on all orders over £200 (5-10 Days)
    • Standard Delivery Royal Mail Tracked £10 (5-10 Days)
    • Express International Delivery DHL £25 (1-2 Days)
    • Please note:
      We supply shipments above €150 on DAP Incoterms basis, which means we will arrange to ship to your nominated delivery address, and you are responsible for the importation in your country such as paying VAT and any duty (though we do not expect there to be any duty on our products).

      On arrival, the courier company will contact you to arrange customs clearance and to request payment of the import VAT due and any local charges. As an example, if the order value is £100 and the VAT rate in your country is 19%, you will be asked to pay £19 converted into your local currency, plus an administration charge.

      Unless you have VAT registration, you will NOT be able to reclaim the VAT and this will be an additional cost to you, just the same as if you bought the product from your local retailer. Remember that the price you have paid to Genevieve Sweeney does not include VAT, so you are only paying this tax once.

    • Please allow 3 day lead-time for Monogrammed Orders.

 

 

North America

 

    • Free Standard Delivery Royal Mail Tracked on all orders over £200 (10-14 Days)
    • Standard Delivery Royal Mail Tracked £10 (5-10 Days)
    • Express International Delivery DHL £25 (1-2 Days)
    • Please note: International customers may be charged taxes and duties by the customs of your country. Genevieve Sweeney does not charge VAT on International customer orders.
    • Please allow 3 day lead-time for Monogrammed Orders.

 

Australia & New Zealand

 

    • Free Standard Delivery Royal Mail Tracked on all orders over £200 (4-10 Days)
    • Standard Delivery Royal Mail Tracked £10 (5-10 Days)
    • Express International Delivery DHL £35 (2-4 Days)
    • Please note: International customers may be charged taxes and duties by the customs of your country. Genevieve Sweeney does not charge VAT on International customer orders.
    • Please allow 3-day lead-time for Monogrammed Orders.

 

International

 

    • Free Standard Delivery Royal Mail Tracked  on all orders over £200 (10 -14Days)
    • Standard Delivery Royal Mail Tracked £15 (5-10 Days)
    • Express International Delivery DHL £40 (2-4 Days)
    • Please note: International customers may be charged taxes and duties by the customs of your country. Genevieve Sweeney does not charge VAT on International customer orders.
    • Please allow 3 day lead-time for Monogrammed Orders.

 

RETURNS

We hope that you love your Genevieve Sweeney knitwear, but you are in any way unsatisfied with your purchase you can return your item for an exchange or a full refund within 14 days. Please email us at [email protected] for the return process or if you are seeking an exchange.

You must contact us before returning any items within 14 days from the day you receive your goods, quoting your order number, the item you wish to exchange or return and the reason for the return. We do not include a returns slip in your GS parcel as we aim to use as little paper as possible to reduce waste.

  • Please note that Monogrammed items are non refundable unless there is a manufacturing fault.
  • Goods must be received by us at our studio address within 14 days of receiving a returns confirmation email and returned in their original condition.
  • Please note that it is your responsibility to cover postage costs for returns. You should ensure that the goods are fully insured as proof of normal posting does not cover goods that are lost or damaged in transit.
  • All returned goods remain the responsibility of the customer until they reach Genevieve Sweeney.

We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the product back from you.

PAYPAL FREE RETURNS to selected countries when payment is made on Paypal, including Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark,  Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, USA, UK. For more information follow this link: https://www.paypal.com/uk/webapps/mpp/refunded-returns